Factors Influencing Household Satisfaction with Public Healthcare Services

Abstract

The aim of this study is to investigate the various factors that exert an influence on the satisfaction of households with public healthcare services in the context of Pakistan. The effect of these factors was assessed by incorporating various covariates, including socioeconomic factors, demographic characteristics, regional influences, and healthcare facility-related variables. The empirical analysis in the study utilised data obtained from the PSLM survey conducted during 2019-2020. The empirical evidence presented in this study is derived from the Logit model. The empirical findings reveal a significant positive association between literacy rate, employed rate, and household income variables with the probability of experiencing satisfaction with public healthcare services. In a parallel manner, it has been noted that households with disabled persons within developed provinces, particularly those classified as poor, demonstrate a lower propensity to experience satisfaction with public healthcare services. It was also observed that healthcare utilisation, quality, distance, and time to reach the healthcare unit are essential in determining household satisfaction. The implications of the study’s findings are important, as they provide valuable insights into enhancing satisfaction and suggest potential policy measures based on the observed outcomes.