Does Perceived Organizational Support Matter? Sequential Mediation Analysis of Job Satisfaction

Abstract

In a challenging environment and current global scenario, satisfied employees play a vital role in the progress and strengthening of institutions. Further, it is very important to recognize the influence of perceived organizational support on the job satisfaction of employees in higher education institutions which have a direct impact on the development of human capital in a country. Therefore, this paper aims to investigate the impact of perceived organizational support on job satisfaction via extrinsic and intrinsic motivation by developing a cross-sectional research design. A self-administrative questionnaire survey method was used for data collection from 429 employees of three public sector universities located in Lahore, Punjab, Pakistan. The results of regression analysis show that perceived organizational support has a significant positive effect on the job satisfaction of employees in higher education institutions. Further, the findings of the study support that extrinsic motivation and intrinsic motivation of employees have a sequential mediation effect on the relationship between perceived organizational support and job satisfaction. The findings of the study suggest that for the job satisfaction of employees supervisory support and procedural justice should be emphasized in higher educational institutions. Moreover, employees’ extrinsic and intrinsic motivation should not be ignored as it is proved as a prerequisite for operationalizing the effect of perceived organizational support on the employees’ satisfaction.